MASS

Balance Mobility is currently contracted as a Queensland Health supply agent to provide equipment through their MEDICAL AIDS SUBSIDY SCHEME (MASS).

About MASS

The Medical Aids Subsidy Scheme (MASS) provides funding for medical aids and equipment to eligible Queensland residents with permanent and stabilised conditions or disabilities. The range of MASS aids and equipment is selected to help people live at home and avoid early or inappropriate residential care or hospitalisation.

HAVE A QUESTION? CALL US 07 5536 8841

Steven Richardson

03:56 12 Dec 19

Great service and very helpful team, highly recommend to anyone that needs mobility equipment or help.

Bonnie Houston

07:19 06 Dec 19

Have just spent a week at Coolangatta. We hired some necessary equipment. This company has been marvellous to work... with. Madonna and Jason were so helpful and keep us up to date with everything. Mick made his delivery to us even though we had to change accommodation because the first unit was impossible. I cannot speak highly enough of the company and would recommend them to anyone. Thank you to the three staff mentioned here. You helped me during a stressful time.read more

Brett Rae

12:52 04 Dec 19

We hired a scooter and got it delivered to kingscliff and when we realized it was not right for my mother they helped... us get the right 1 and delivered it for a small fee. Terry was very helpful and polite.read more

Marina Zimmermann

20:26 20 Oct 19

I have hired from Balance twice, they are totally tuned in to my needs excellent communication , service and value. I... will be backread more

Robert Gracie

06:57 14 Sep 19

Once again thanks to all the staff you are so kind and very helpful you go out of your way to help us thanks once again... regards Robert Gracieread more

Ruby Ryan

05:31 23 Jul 19

Great friendly staff. Wide range of equipment. Highly recommend.

Pat Moore

08:26 30 May 19

Jason was really nice in explaining how to use my new product. Very professional.

05:12 27 May 19

They are a great bunch of people so easy to get along with

Billie Anderson

01:12 15 May 19

Staff were very attentive to our needs for a walker for a friend who is very small in stature. They recommended a... walker and adjusted the wheels and controls immediately. It was a pleasure to do business with this family owned and operated company in Tweed Heads.read more

Warren G

07:27 12 May 19

We recently bought a new carbon fibre walker for my mother from Jason at Balance Mobility. His knowledge and service... was amazing and will definitely recommend them to family and friends!read more

Clare Grant

05:09 29 Apr 19

We needed a Mobility Scooter when staying at Coolangatta last week - on enquiring we received all information we needed... quickly & efficiently with simple instructions how to find Balance Mobility. On arrival the scooter was there waiting for us & with a few simple instructions we were off - we had a wonderful holiday with my husband able to go out walking with the whole family, enjoy Bingo at the RSL also out for meals - without the scooter this would have been impossible - it cost our son in law more to hire a surfboard than it did for us to hire the mobility scooter !! Thank you Jason - I think that was your name - the young man in the shop both Saturday Mornings - we really appreciate the help & service - John & Clare Grantread more

Lynda Parkes

04:30 13 Jan 19

Recently purchased rollator (wheeled walker) from Jason at Balance Mobility. Can't speak highly enough of the service,... smiles and satisfaction he and the rest of the team provided throughout this several-visit process. Jason ensured I felt like a welcome family member to this family run business and provided a level of care and consideration to finding me the perfect walker that I did not find elsewhere. I would definitely have no hesitation in recommending Balance Mobiity and believe they deserve more than 5 stars! Lynda Parkesread more

Peter the Great

23:58 06 Nov 18

Great service. I only wanted to hire a wheelchair for my son for a couple of weeks - so small fry at less than $100 ... - BUT, the young woman who served us couldn't do enough to help and the guy spent another 10 minutes getting the adjustment just right. This is the way a service business should run.read more

Patricia Holmes

02:12 28 Oct 18

Hi if you need a lift.......then you need this!!! I recently purchased a BELLAVITA Bathlift, I am a 67 year old... female, with health problems, now finding it too hard to shower, being left with no energy. After through research, i discovered this product, and i can now relax in a daily bath, using my lift chair. I recommend this product, and is one of my best investment. Also living in Victoria, the staff offered the best customer service, everything ran so smoothly, along the way..Thank you so much. Highly recommended.read more

Kim Doyle

08:05 10 Sep 18

Without a doubt the Best, friendliest and efficient business I’ve dealt with in a long time.I urgently needed to... hire a chair , I hadn’t thought to book in advance but with the Amazing ladies in the shop’s help in just over an hour Graham had delivered and adjusted the chair , nothing was too much trouble really was Service with a smile I thoroughly recommend this local business for any medical or mobility aids you may need. Thank you all so muchread more

Kylie B Malouf

03:43 04 Jul 18

Wow now that’s was easy. I called Nat just before I left Tweed hospital & within 20 minutes I had my rented mobility... chair in the car ready for action. Great staff, quick easy transaction, easy parking, highly recommend. Thanks guys!read more

MASS

About MASS

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HAVE A QUESTION? CALL US 07 5536 8841