Medical Aids Subsidy Schema - MASS

Balance Mobility is currently contracted as a Queensland Health supply agent to provide equipment through their MEDICAL AIDS SUBSIDY SCHEME (MASS).

About MASS

The Medical Aids Subsidy Scheme (MASS) provides funding for medical aids and equipment to eligible Queensland residents with permanent and stabilised conditions or disabilities. The range of MASS aids and equipment is selected to help people live at home and avoid early or inappropriate residential care or hospitalisation.

HAVE A QUESTION? CALL US 07 5536 8841

Don Harris

04:44 19 Feb 21

First class service from the team. Scooter was delivered and picked up as scheduled, enabling my 97 year old Dad a... chance to see Snapper Rocks up close again. Great product with heaps of battery capacity !read more

John Toms

09:42 21 Jan 21

Highly recommend Balance Mobility for friendly and professional service. Lauren was fantastic, really looked after me,... she was efficient and she took care of what I needed in quick fashion and was a pleasure to deal with. Thank you again so much Lauren. John Tomsread more

Jenny Gilmore

22:47 20 Dec 20

Thank you for your very kind support and willingness to help. It was a huge help to have. Great attitude and knowledge... about your products. Thank you, Jennyread more

sarah williams

07:14 04 Aug 20

Amazing service from staff 😉

Sam Daly

04:37 26 May 20

Amazing Staff so helpful and friendly would recommend any day of the week. Very accommodating went above and beyond for... what I needed. Thanks againread more

Lauren W

10:42 25 May 20

Thanks again for your help my mum loves her new ugg boots and mrs peggs clothes line, it holds her queen sheets and is... easy for her to reach!read more

Tyson K

10:34 25 Mar 20

Very disappointing experience. Bought a brand new iGo folding power wheelchair last year. After a few months It... wouldn't fold properly and then the joystick handle broke off. Soon after one of the armrests broke. It's been back and forth to Balance Mobility for months and months while our 94 year old Dad struggled without it. Originally they wanted to charge approximately $150 for the joystick part and after sending it back, we were told they'd been sent the wrong part. They kept the wheelchair this time for well over a month. Now we've been told that the armrest and the joystick part will cost $1500 if we want to go ahead and have it repaired! The only thing they ended up repairing was the folding capability. A staff member agreed that these plastic parts really shouldn't break so easily and yet they aren't covered by the warranty.read more

Ann Stewart

22:44 03 Feb 20

Friendly and caring service from John who helped us with getting my 88 year old dad moving with more confidence and... better posture! Thanks John 😀read more

Steven Richardson

03:56 12 Dec 19

Great service and very helpful team, highly recommend to anyone that needs mobility equipment or help.

Bonnie Houston

07:19 06 Dec 19

Have just spent a week at Coolangatta. We hired some necessary equipment. This company has been marvellous to work... with. Madonna and Jason were so helpful and keep us up to date with everything. Mick made his delivery to us even though we had to change accommodation because the first unit was impossible. I cannot speak highly enough of the company and would recommend them to anyone. Thank you to the three staff mentioned here. You helped me during a stressful time.read more

Brett Rae

12:52 04 Dec 19

We hired a scooter and got it delivered to kingscliff and when we realized it was not right for my mother they helped... us get the right 1 and delivered it for a small fee. Terry was very helpful and polite.read more

Marina Zimmermann

20:26 20 Oct 19

I have hired from Balance twice, they are totally tuned in to my needs excellent communication , service and value. I... will be backread more

Robert Gracie

06:57 14 Sep 19

Once again thanks to all the staff you are so kind and very helpful you go out of your way to help us thanks once again... regards Robert Gracieread more

Ruby Ryan

05:31 23 Jul 19

Great friendly staff. Wide range of equipment. Highly recommend.

Pat Moore

08:26 30 May 19

Jason was really nice in explaining how to use my new product. Very professional.

05:12 27 May 19

They are a great bunch of people so easy to get along with

Billie Anderson

01:12 15 May 19

Staff were very attentive to our needs for a walker for a friend who is very small in stature. They recommended a... walker and adjusted the wheels and controls immediately. It was a pleasure to do business with this family owned and operated company in Tweed Heads.read more

Warren G

07:27 12 May 19

We recently bought a new carbon fibre walker for my mother from Jason at Balance Mobility. His knowledge and service... was amazing and will definitely recommend them to family and friends!read more

Clare Grant

05:09 29 Apr 19

We needed a Mobility Scooter when staying at Coolangatta last week - on enquiring we received all information we needed... quickly & efficiently with simple instructions how to find Balance Mobility. On arrival the scooter was there waiting for us & with a few simple instructions we were off - we had a wonderful holiday with my husband able to go out walking with the whole family, enjoy Bingo at the RSL also out for meals - without the scooter this would have been impossible - it cost our son in law more to hire a surfboard than it did for us to hire the mobility scooter !! Thank you Jason - I think that was your name - the young man in the shop both Saturday Mornings - we really appreciate the help & service - John & Clare Grantread more

Lynda Parkes

04:30 13 Jan 19

Recently purchased rollator (wheeled walker) from Jason at Balance Mobility. Can't speak highly enough of the service,... smiles and satisfaction he and the rest of the team provided throughout this several-visit process. Jason ensured I felt like a welcome family member to this family run business and provided a level of care and consideration to finding me the perfect walker that I did not find elsewhere. I would definitely have no hesitation in recommending Balance Mobiity and believe they deserve more than 5 stars! Lynda Parkesread more

Peter the Great

23:58 06 Nov 18

Great service. I only wanted to hire a wheelchair for my son for a couple of weeks - so small fry at less than $100 ... - BUT, the young woman who served us couldn't do enough to help and the guy spent another 10 minutes getting the adjustment just right. This is the way a service business should run.read more

Patricia Holmes

02:12 28 Oct 18

Hi if you need a lift.......then you need this!!! I recently purchased a BELLAVITA Bathlift, I am a 67 year old... female, with health problems, now finding it too hard to shower, being left with no energy. After through research, i discovered this product, and i can now relax in a daily bath, using my lift chair. I recommend this product, and is one of my best investment. Also living in Victoria, the staff offered the best customer service, everything ran so smoothly, along the way..Thank you so much. Highly recommended.read more

Kim Doyle

08:05 10 Sep 18

Without a doubt the Best, friendliest and efficient business I’ve dealt with in a long time.I urgently needed to hire... a chair , I hadn’t thought to book in advance but with the Amazing ladies in the shop’s help in just over an hour Graham had delivered and adjusted the chair , nothing was too much trouble really was Service with a smile I thoroughly recommend this local business for any medical or mobility aids you may need. Thank you all so muchread more

Kylie B Malouf

03:43 04 Jul 18

Wow now that’s was easy. I called Nat just before I left Tweed hospital & within 20 minutes I had my rented mobility... chair in the car ready for action. Great staff, quick easy transaction, easy parking, highly recommend. Thanks guys!read more

Medical Aids Subsidy Schema - MASS

About MASS

3 in 1 Over Toilet Aid, Shower chair, Commode

Air Flotation Cushion

Air Flotation Cushion – Alternating Air

Air Flotation Cushion – Stream Lite PCP633 Only

Air Lite Deluxe – Embossed Gel + Air (3 Layers)

Bath Transfer Bench – Heavy Duty -Aluminium

Easy Lift – Over Toilet Aid, Shower Chair – Aluminium

Excel G3 Wheelchair – Heavy Duty – Steel

Excel G4 Wheelchair – Aluminium

Excel G5 Prescription Wheelchair – Aluminium

Excel Paediatric Wheelchair – Aluminium

Excel X3 Wheelchair Heavy Duty Extra Wide – Steel

Freedom 5 – Alternating Air Overlay

Freedom 8 – Alternating Air Mattress

Gel Cushion – EZ Feel and Comfy Lite Deluxe

Mattress – Hospital Grade – Memory Foam

Mobile Commode – Split Seat – Stainless Steel

Mobile Commode – Stainless Steel

Mobile Commode – Stainless Steel – Self Propel

Over Toilet Aid – Aluminium

Over Toilet Aid – Oval Tube

Patient Lifting Hoist

Patient Lifting Hoist – Bariatric

Power Evolution – Power Wheelchair – Ezy Transport

Quad Walker – Modula – Basic

Quad Walker – Modula – Deluxe

Quad walker – Multi Adjust Seat

Rollator – Mobylex

Wheelchair Cushion – Memory and Air Imprint

HAVE A QUESTION? CALL US 07 5536 8841